Privacy Policy
Privacy Policy
1. Information We Collect
- Personal Information:
When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, phone number, and shipping address. - Payment Information:
If you make a purchase, we collect payment information through our secure payment processor. We do not store your credit card information. - Usage Data:
We may collect information regarding your interaction with our website, including your IP address, browser type, page visit, and the time and date of your visit.
2. How We Use Your Information
We may use your information in the following ways:
- To process and fulfill your order.
- To communicate with you about your order or account.
- To improve our website and services.
- To send promotional materials if you have opted to receive them.
3. Disclosure of Your Information
We may share your information in the following situations:
- With third-party service providers who assist us in operating our website and conducting our business (e.g., shipping companies and payment processors).
- If required by law or in response to legal requests.
4. Your Rights
You have the right to access, correct, or delete your personal information at any time by contacting us at [insert support email address]. You may also opt out of promotional emails by following the unsubscribe instructions included in those emails.
5. Security of Your Information
We take reasonable measures to protect your information; however, no method of transmission over the Internet is 100% secure. We cannot guarantee the absolute security of your personal information.
6. International Data Transfers
If our services are accessed by customers from different countries, please be aware that your information may be transferred to countries with different data protection laws. By using our services, you consent to the transfer of your information to such countries.
7. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from them. If you are a parent or guardian and believe that we have collected data from a child under 13, please contact us using the information provided below and we will take steps to delete such data.
8. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the content or privacy practices of these sites. We encourage users to review the privacy policies of any third-party websites they visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.
10. Contact Us
If you have any questions or concerns regarding this privacy policy, please contact us at:
Email: sprayiflat@gmail.com
Whatsapp: +961 71 943 386
Terms and Conditions
Welcome to iFlat Spray! By accessing our website and using our services, you agree to comply with the following Terms and Conditions: Please read this carefully before making a purchase or using our website.
1. Acceptance of Terms
By using our website, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our website.
2. User Accounts
You may be required to create an account to access certain features of our website. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
3. User Conduct
Users are expected to behave in a manner that is respectful and lawful. You agree not to engage in any actions that could harm the website or other users, including but not limited to:
- Uploading or transmitting harmful files or malware.
- Harassing, threatening, or abusing other users.
- Engaging in any fraudulent or deceptive practices.
4. Products and Orders
- Product Descriptions:
We strive to accurately describe our products on our website. However, we do not warrant that product descriptions or other content on the site are accurate, complete, or error-free. - Pricing:
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products at any time.
5. Payment
All payments are processed through a secure payment gateway. By providing your credit card information, you signify that you are authorized to use that payment method.
Also, Cash on delivery
6. Shipping and Delivery
We aim to process and ship orders promptly. However, we are not responsible for shipping delays caused by third parties or unforeseen circumstances.
2$ shipping inside Lebanon
7. Returns and Refunds
ALL YOU NEED TO KNOW ABOUT RETURNS AND EXCHANGE POLICY
At iFLat spray, we take customer satisfaction very seriously and consider it a top priority. Our return and exchange policy will help you in the event a purchase does not match your expectations. If you are not completely satisfied with your purchase for any reason, you can return it for a refund or exchange (subject to the terms below).
HOW TO RETURN OR EXCHANGE YOUR PURCHASE
- Your original sales receipt
- All original packaging, product manuals, unused product/s & accessories, and warranty information
EXCEPTIONS TO RETURN & EXCHANGE POLICY
Non-returnable ItemsCertain products and services may not be returned or exchanged, and these include:
- Labor, delivery, and/or installation services
- Gift Cards
- Personal care
- Special orders
- Non-defective, open video games and computer software
- Items that have been damaged through intentional or accidental abuse
BUNDLES
Items purchased together as a bundle cannot be returned or exchanged separately.
8. Limitations of Liability
To the fullest extent permitted by law, iFlat Spray is not liable for any indirect, incidental, or consequential damage resulting from the use or inability to use our products or services.
9. Dispute Resolution
Any disputes arising out of or related to these Terms and Conditions will be resolved through arbitration rather than through the court system. Arbitration will take place in [insert location], and the arbitration process in accordance with the rules of [insert arbitration organization].
10. Modification of Services
We reserve the right to modify or discontinue any product or service at any time without liability to you. We will notify you of any significant changes to our services.
11. Force Majeure
iFlat Spray will not be liable for any failure to perform obligations due to circumstances beyond our control, including but not limited to natural disasters, war, acts of terrorism, or technical failures.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws. iFlat Spray is manufactured by Straight Plus SARL under registration number 2046735. The company holds the patent for this product’s formula under patent number 11055 with the Lebanese Ministry of Economy and Trade.
13. Changes to Terms and Conditions
We may update these Terms and Conditions from time to time. We will notify you of any changes by posting the new Terms and Conditions on our website.
14. Contact Us
ASSISTANCE
If you have any questions or need additional help with returns or exchanges, please contact our Customer Service team. Our Customer Service Team is available on:
During the following hours:
- From Monday to Saturday: 10am to 7pm
If you have any questions about these Terms and Conditions, please contact us at:
Email: sprayiflat@gmail.com
Whatsapp: +961 71 943 386
How many branches does iFLat Spray have?
Only one branch Lebanon, Beirut, Waterfront, Dbayeh
Does iFLat Spray have an online shop?
You can browse and shop for your favorite products at https://www.iflatofficial.com/
Does iFLat Spray have a delivery service?
We offer a delivery & installation service all over Lebanon within a 3-5 business days period.
What are iFLat Spray opening hours?
We are open from Monday to Saturday from 10:00 AM till 7:00 PM.
Are iFLat Spray items warranted?
Yes, all of our items have a warranty.
Does iFLat Spray accept monthly payments?
No, we do not offer an installments program that allows you to shop today and pay at your convenience.
Does iFLat Spray have an after-sales or maintenance service?
Our trained experts are ready to answer every question and accommodate every concern.
You can reach our customer care team during our working hours on +961 71 943 386.